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Help Center
Using the app

Menus and shortcuts

Every menu item and keyboard shortcut in One for desktop, Find in the conversation, and the right-click menu with spelling suggestions.

On a Mac, the menus are in the menu bar at the top of the screen. On Windows and Linux, they're at the top of the One window. Shortcuts use ⌘ on a Mac and Ctrl on Windows and Linux.

Menu itemMacWindows and LinuxWhat it does
New Chat (File)⌘NCtrl+NStarts a new chat.
Ask One… (File)⌥SpaceAlt+Shift+SpaceOpens the Ask One box, from any app. See Ask One from anywhere.
Settings… (One menu on a Mac, otherwise File)⌘,Ctrl+,Opens One's settings.
Desktop Settings… (One menu on a Mac, otherwise File)Opens the app's own settings. See Desktop Settings.
Save as PDF… (File)Saves the conversation on screen as a PDF. See Save, export and print.
Print… (File)⌘PCtrl+PPrints the conversation on screen.
Find… (Edit)⌘FCtrl+FSearches the conversation on screen. See Find.
Find Next / Find Previous (Edit)⌘G / ⇧⌘GCtrl+G / Shift+Ctrl+GMoves to the next or previous match.
Toggle Sidebar (View)Hides or shows the sidebar.
Search Chats (View)Opens the sidebar and puts the cursor in its search box.
Reload (View)⌘RCtrl+RReloads One.
Zoom In / Zoom Out / Actual Size (View)⌘+ / ⌘− / ⌘0Ctrl++ / Ctrl+− / Ctrl+0Makes everything bigger or smaller, or back to normal.
Toggle Full Screen (View)Control+⌘FF11Fills the screen with One.
Keyboard Shortcuts (Help)Lists One's own keyboard shortcuts, which all work in the app.
Check for Updates… (Help)Checks for a new version of the app now. See Updates.
One Help, Using One Desktop, Troubleshooting (Help)Open these guides in your web browser.
Report a Problem… (Help)Opens what to send support.

The Edit menu also has the usual Undo, Redo, Cut, Copy, Paste and Select All.

Find

To search the conversation you're looking at:

  1. Press ⌘F (Mac) or Ctrl+F (Windows and Linux). A search box appears at the top right of the window.
  2. Type what you're looking for. Matches are highlighted and the box shows where you are, for example "2 of 5", or No results.
  3. Press Enter for the next match and Shift+Enter for the previous one, or use the arrow buttons.
  4. Press Esc, or click ✕, to close the box.

Find searches what's on screen. To search all your conversations, use View > Search Chats. See Conversations.

Right-click and spelling

Right-click for:

  • Spelling. A misspelled word in the message box is underlined. Right-click it to choose a suggestion, or Add to Dictionary so it isn't flagged again.
  • Links. Open Link in Browser and Copy Link.
  • Images. Copy Image.
  • Text. Cut, Copy, Paste and Select All.

The app checks spelling with your computer's own spellchecker, in the languages your Mac or Windows PC is set up for. On Linux, it checks English.

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