Contact support
How to reach Denizen Blu support about One, and what to include so we can help you quickly.
A real team is behind One. If something isn't working, or you have a question about your plan, get in touch.
Who to contact
| For | |
|---|---|
| Problems using One, sign-in trouble, error messages | support@denizenblu.com |
| Plans, upgrades, capacity and Enterprise agreements | sales@denizenblu.com |
| Security, compliance and data residency questions | security@denizenblu.com |
You can also use the contact form on the Denizen Blu support page. In One, open the account menu (your name, bottom left), then Help > Help & FAQ to get there.
Privacy requests, such as asking for a copy of your data or closing your account, go to support@denizenblu.com. Send them from the email address on your account. See Privacy and your data.
Enterprise customers get priority support from a named team, as set out in their agreement. Other plans are supported by email, without a guaranteed response time.
What to include
The more of this you include, the faster we can help:
- The email address you sign in with. Never include your password.
- Where it happened: web (and which browser, such as Chrome or Safari) or the mobile app (with your phone model and the App version from the app's Settings).
- What you were doing, step by step, and what you expected to happen.
- What happened instead, including the exact wording of any error message. Copy and paste it if you can.
- When it happened, with the date, time and your time zone.
- The model you were using, if the problem is with an answer. You'll find it at the top of the chat.
- A screenshot, if it helps show the problem. Check that it doesn't contain anything private you don't want to share.
Don't paste sensitive personal or business information into a support email unless it's needed to solve the problem.
Before you write
Many common problems have a quick fix. Have a look at Troubleshooting first, especially for: